1. Do your products come with a warranty?

Yes! At SemPya-224, we stand behind the quality of our products. Most of our items come with a standard warranty to protect you against defects and early failures.

Warranty details may vary depending on the product category. You’ll see warranty info on each product page when applicable.

2. What does the SemPya-224 warranty cover?

Our warranty generally covers:

• Manufacturing defects
• Damage during delivery (reported within 48h)
• Functionality issues not caused by misuse

Cosmetic wear, accidental damage, and misuse are not covered.

3. How do I request a warranty claim?

To make a warranty claim, please follow these steps:

• Take clear photos/videos showing the issue
• Locate your order number and product name
• Contact our team via the Contact Page or WhatsApp support

Once reviewed, we may offer a free replacement, repair, or refund — depending on the situation.

4. How long is the warranty period?

Most products are covered under a 30 to 90-day warranty depending on the item. Some electronics and LED products may be covered for up to 6 months.

The specific warranty period is mentioned on the product page or in your order confirmation. If you’re not sure, feel free to ask our team.

5. What is not covered by the warranty?

Our warranty does not cover:

• Normal wear and tear
• Accidental damage (drops, water, misuse)
• Third-party modifications or repairs
• Damage due to improper use or care

If you're unsure if your issue is covered, send us photos and we’ll gladly review it with you.